📌 FAQ - Wetie: The Art of Connecting Yourself to Pleasure
Welcome to our comprehensive FAQ , designed to answer all your questions about our collections of luxury lingerie, sensual accessories and refined sex toys .
1. Orders & Payments
🔹 What payment methods do you accept?
We accept payments by credit card (Visa, Mastercard, American Express), PayPal, Apple Pay and Google Pay . All transactions are secured with SSL encryption.
🔹 How can I track my order?
As soon as it is shipped, you will receive an email with a tracking number . You can track the progress of your order at any time via our Order Tracking page.
🔹 Can I change or cancel my order after purchase?
Orders are processed within 2 business days. If you wish to modify or cancel your order, contact us within 24 hours of purchase. After this time, we cannot guarantee a modification.
🔹 Can I benefit from payment in several installments?
Yes, we offer payment in 3x or 4x interest-free installments via Klarna or Alma , subject to eligibility.
2. Shipping & Delivery
🔹 What are the delivery times?
Our delivery times vary depending on the destination:
- France & Europe : 7 to 10 working days
- International : 10 to 15 working days
🔹 Do you offer free shipping?
Yes, and that's all we offer!
🔹 Which carriers do you use?
We work with Colissimo, DHL, FedEx and Chronopost for fast and secure delivery.
🔹 My order is marked as delivered, but I haven't received it?
Please check with your mailbox, neighborhood or post office . If you cannot find your package, contact us for an investigation with the carrier.
3. Returns & Refunds
🔹 Can I return an item?
Yes, you have 30 days after receipt to make a return, provided the product is unworn, unwashed and in its original packaging .
🔹 How to make a return?
- Contact us via contact@wetie.store indicating your order number.
- We will send you the return instructions and address.
- Once the item is received and checked, we will process the refund within 5 to 7 working days .
🔹 Can I exchange an item?
Yes, subject to availability. Contact us to check the feasibility of an exchange.
4. Products & Quality
🔹 How to choose the right size?
Each product has a detailed size guide available on the product page. If in doubt, our customer service is at your disposal to advise you.
🔹 Are the products of high quality?
Our collections are selected with care and refinement . We use high-end materials such as fine lace, silk and premium leather for a unique experience.
🔹 Are sex toys body safe?
Yes, all our sex toys are made from medical silicone, hypoallergenic ABS or stainless steel , without phthalates or toxic substances.
🔹 How do I care for my items?
- Lingerie : Hand wash recommended or on delicate cycle (30°C).
- BDSM Accessories : Clean with a soft, damp cloth.
- Sex toys : Wash with lukewarm water and neutral soap before and after use.
5. Security & Discretion
🔹 How do you guarantee the discretion of shipments?
All our packages are shipped in neutral packaging , without logo or indication of the contents.
🔹 Are payments secure?
Absolutely! Our payments are protected by 256-bit SSL encryption to ensure a 100% secure transaction.
6. Contact & Customer Service
🔹 How can I contact Wetie?
We are available:
📧 Email : contact@wetie.store
💬 Online chat : Available Monday to Saturday from 7 a.m. to 11 p.m.
🔹 Do you have a loyalty program?
Yes! Join the Wetie Club and earn points to benefit from exclusive discounts and VIP offers .
🖤 Wetie - The Art of Connecting Yourself to Pleasure 🖤
Exceptional lingerie, sensual accessories and unforgettable experiences .
🎀 Need help? Contact us! 🎀